Due to new regulatory requirements, we're updating our withdrawal security controls and policy agreement. Your funds are safe and fully accessible — this update changes how withdrawals are authorized, not your balance or custody.
This update introduces additional verification steps for withdrawals. Your balance, your private keys, and your ability to send funds remain fully under your control at all times. Nothing is being frozen, moved, or re-custodied.
We know policy updates are annoying. Here's the plain-language version of what's going on — no legalese.
Financial regulators in several jurisdictions have introduced updated anti-money-laundering (AML/CFT) rules for digital asset services, including stricter verification standards for withdrawal destinations. To keep our service available in your region, we must comply with these requirements.
Most account losses in crypto don't come from blockchain attacks — they come from stolen credentials. Requiring confirmation for new withdrawal addresses means that even if someone gets your password, they can't instantly send your funds to their own wallet.
Withdrawal address verification and brief holds on newly added addresses are now standard practice across major exchanges and wallet services. This update brings us in line with the protections users expect everywhere else.
Monero's core privacy guarantees are untouched. These controls apply to the account layer of our service — not to the Monero protocol itself. Your on-chain transactions remain private and untraceable as always.
These are mandatory updates. Accounts that haven't acknowledged the new agreement within 10 business days (by September 29, 2026) may have withdrawals restricted until the agreement is accepted. Your funds always remain yours — a restriction only pauses outgoing transfers, and is lifted immediately once you accept.
Open the updated policy document below. Key changes are highlighted so you don't have to read all 14 pages.
Click "Accept" at the bottom of the document. If you manage multiple accounts, each one must accept separately.
Confirm your email or 2FA is still active — that's how you'll approve new withdrawal addresses going forward.
All withdrawals to an address not previously verified by the account holder must be confirmed through the registered email or two-factor authentication. A security hold of up to 24 hours applies to first-time withdrawal addresses. These measures are required to comply with applicable anti-money-laundering and counter-terrorism-financing regulations.
Account and transaction records will be retained for three (3) years five (5) years following account closure, as required by updated regulatory standards in applicable jurisdictions.
Accounts that do not acknowledge mandatory policy updates within the stated notice period may have withdrawal functionality restricted until acknowledgment is completed. Restrictions do not affect account balances, deposits, or the account holder's ownership of funds.
Clarified that the account holder always retains full ownership and custody of funds; policy updates never transfer, freeze, or encumber user assets.
Takes about two minutes. Your funds stay safe and fully yours throughout.
Thank you — the updated Policy Agreement v3.1 has been recorded for your account. The new withdrawal security features take effect October 1, 2026.